- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
I had a noise coming from my front passenger side tire area when I would press on my brakes and it was getting frequent so I called and talked Phil and scheduled to come see the guys this morning. I arrived and one of the guys took a ride with me so I could let them know what the sound was and went back to the shop while I waited. They took a look and found that the piece that holds my brake wasn't completely snapped into place like it should be. They fixed it, oiled the piece and took it for a test drive to see if the noise was gone, which it was. I was worried that there was something really wrong but thank goodness that was all. Phil told me that if I hear anything when I left to come right back to the shop. No issues and great service!! If you need any work done on your vehicle go see Phil and the guys!! You're the best!
Linda Tobie, 03/12/2021
Our Terrain check engine light came on so we called D & H and Phil told us to bring it in and they would check it out. Phil was kind enough to take us home while they did what needed to be done. After reviewing everything and bench testing they discovered a faulty part and ordered it right away. Knowing that the Terrain was our only vehicle they put everything back together so we would have the vehicle to drive while they waited on the part. Dave called when they received the part and we took the Terrain in. Dave drove me home while the repair was being completed and called when it was done and then came to pick me up to return to the shop to pick up our repaired vehicle. THESE GUYS "ARE THE BEST"!
Pam and John Currey, 03/12/2021
I have known Phil for years and there is nobody better to care for your car and auto needs than D&H Auto. They are professional, knowledgeable, efficient, I've always helped me no matter how big or small my issue is. Other thing I like about them is that they are independently owned and operated service center. There's nobody better than D&H Auto!! I recommend them without hesitation! Five stars all the way!!
Shelby M, 03/06/2020
Excellent and timely repair. They have the staff that goes above and beyond.
Dave Is The Best! So Knowledgeable & Easy to Talk To Handled Everything Perfectly! Thank U D & H Auto!
Kathleen Lummis, 03/03/2020
- According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.
- The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)
- Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.
- Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.
- Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.
- A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.
- Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.
- Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.
- Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.
- Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.
- Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.
- Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.
- Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.
- Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.
- Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.
- Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.
- Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.
- Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.
- Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.
- Inspect the suspension system regularly. This will extend the life of the vehicle's tires.